有网友质疑，视频中几名厨师的做法并不符合相关规定。根据《餐饮服务食品安全操作规范》第二章第十二条规定，从业人员应保持良好个人卫生，“操作时应穿戴清洁的工作衣帽，头发不得外露”。同时，规定要求，从业人员操作前应洗净手部，操作过程中应保持手部清洁，手部受到污染后应及时洗手。此外，接触直接入口食品的操作人员，在处理食物前、使用卫生间后、接触生食物后，触摸耳朵、鼻子、头发、面部、口腔或身体其他部位后应洗手并消毒。 视频曝光后引发众多网友关注。不少网友直呼“全聚德的老字号招牌被毁了”，询问事件如何处理；也有网友质疑视频如何流出，怀疑事件的真实性。 中国全聚德股份有限公司发文回应
中国全聚德股份有限公司就网络曝光的全聚德后厨用抹布擦盘子，不戴口罩等不卫生行为回应称，网络曝光的门店为江苏淮安，将责令涉事门店停业整顿，并将派专门管理督查分队去进行整改。 Quanjude Houchu not wear masks, not health: eat dishes, wipe the disc If there is no video as evidence, you cannot believe, China well-known catering business Quanjude kitchen actually appeared with the hand to eat, cook, wash the dishes, wipe not wearing masks, catering to play during the mobile phone scene…… Recently, a Quanjude Houchu, suspected operation unsanitary video was released to the Internet users, Quanjude will push public opinion outlet. Subsequently, netizens have pointed out that the kitchen for a shop Quanjude Beijing area. After the video heat transfer, immediately attracted much attention. Quanjude official also issued a statement, confirmed that the video for the kitchen quanjude. See feng shui store, the origin of Beijing Quanjude name Quanjude kitchen is referred to the existence operation of health Recently, a netizen posting said, Beijing Quanjude store colddishes, the staff has more health operation. After the posts attached to the surveillance video. Video display time for July 5th 12 pm, three people appeared on the screen in a chef service, seems ready to dish. But the picture shows that three people do not wear masks and gloves, and the picture shows the chef wiping dishes with a rag, a chef with his hand to eat, play mobile phones and make food after cleaning clothes on the scene. Some netizens questioned, the video, several chefs approach does not comply with relevant regulations. According to the "food service, food safety practices", the second chapter of the twelfth stipulates that practitioners should maintain good personal hygiene, "operation should wear clean work clothes, hair shall not be exposed."". At the same time, the regulations require that employees should wash their hands before operation. They should keep the hands clean and wash hands in time after the hands are contaminated. In addition, direct contact with the entrance of food operators, in the use of the bathroom before handling food, raw food, after contact, wash and disinfect the nose, touch ears, hair, face, mouth or other parts of the body should be. After the video exposure caused many users attention. Many netizens called "Quanjude’s old brand signs destroyed", asked how to deal with the incident; there are users questioned how the video flow, doubt the authenticity of the incident. China Quanjude Limited by Share Ltd issued a response China Quanjude Limited by Share Ltd network exposure Quanjude kitchen with a rag to wipe the dishes, responded that not wearing masks and other unhealthy behavior, the exposure of the network stores for Jiangsu Huaian, someone’s stores will be ordered to suspend business for rectification, and will send a special inspection team to carry out rectification management.